Delores Rodriguez

 

Summary of Qualifications

 

 

Experienced and highly motivated individual with comprehensive knowledge in Network Planning and Provisioning.  With strong background of Provisioning and Circuit Design. Experience utilizing ILEC, CLEC, and other Facility Provider’s provisioning portals and ASR/DLR submission processes. Experience provisioning a variety of access types (T1, DS3, Ethernet over Copper, Fiber). Experience with TollFree Services, DID, Hosted PBX, SMS Databases, Local Number Portability, and LERG. Working knowledge of VoIP Technology, SIP, Hosted Services, DID, TollFree and CPE. Customer and Vendor Service experience.

 

Desired Salary: Negotiable

 

Professional Experience

 

 

-Impact Telecom    Irving, TX

 April 2014 to Present

Network Planning and Provisioning Analyst: Determined the best method of provisioning facilities to support the circuit requirement for a given area. Conducted independent research, analysis, reporting and documentation related to planning and provisioning goals and activities as well as cost savings initiatives. Prepared and transmitted Access Service Requests (ASRs) and other carrier circuit order forms for multiple types of circuit orders including: Dedicated Access Line Customer orders, Switched Access Feature Group D (FGD), Hosted PBX, DID, Tollfree, Metro Private Line, and IXC. Responsible for acting on network-impacting Industry information and all carrier-initiated groom requests. Recommended opportunities to enhance network efficiencies and general optimization plans. Set up and coordinated order activity including: conference calls for all customer, vendor and ILEC orders for coordination of installation. Provided basic training for developing personnel in individual or group settings. Provided detailed analysis and reports as required and presented findings to department and other business management.

 

 

-XO Communications     Plano, TX

 December 2007 to November 2012

Provisioning Circuit Designer: Designed and provisioned circuits and facilities for Internal, LD, and Local Networks encompassing 14 switch sites. Included Ethernet, OCNs, DS3s, DS1s, FGD trunks, IMTs, SS7 ISUP, A-Links, Local Toll/IXC trunks, 911, and Operator Services. Assigned DACS ports and CFA. Issued CLRs to Operations for cross-connects, testing, and turn up. Issued Access Service Requests (ASRs) to Local Exchange Carriers (LECs) and private line orders to InterExchange Carriers (IXCs). Tracked vendor FOC information and updated TBS (MetaSolv) System with ILEC/CLEC circuit IDs and due dates.  Coordinated grooming of existing circuits for cost savings. Liaison between various local carriers, vendors, internal customers (traffic and facility planners), and operations to ensure circuits were designed accurately, ordered correctly, and turned up on time.

 

 

-Verizon Information Services / Idearc Media     Coppell, TX

 August 2004 to August 2007

Internet Consultant: Acted as advertising consultant and provided customers with search engine marketing and optimization recommendations to drive traffic and meet customer’s advertising goals. Responsible for providing excellent customer service, handling inbound/outbound calls, provisioning orders, and conveying the value of superpages.com products and services. Acted as primary contact for Sales Force and external customers on superpages.com products and Internet services. Responsible for maintaining high level of customer satisfaction through timely and accurate processing of inquiries, orders, and sales upgrade processing. Provided advertisers and Sales force with assistance that conveyed the value of superpages.com and its products and proactively contacted the customer/sales person to resolve issues effecting superpages.com advertiser. Entered customer orders and communications into Internet Operations’ CRM System. Handled various fulfillment reports as needed. Completed miscellaneous functions and projects, as assigned.

 

 

-VarTec Telecom     Carrollton, TX                                                                                                         

December 1999 to May 2004

Provisioning Specialist: Provisioned circuits and facilities for Local and LD Networks. Escalation point of contact to ensure that high priority escalations were resolved in a timely manner.  Participated in weekly and other subteam conference calls to discuss special projects.  Responsible for training and development of all new employees.  Processed Access Service Requests (ASR) along with Firm Order Commitments (FOC) and Letter of Agency (LOA) requests to Local Exchange Carriers and Interexchange Carriers.  Liaison between Local Exchange Carriers (LEC) and Program Managers.  Responsible for coordinating and processing dedicated customer circuits from order entry through install to meet desired due date and customer requirements.   Order types included: Private Line, Internet, Frame Relay, Integrated Access, DS1, DS3, OC12, OC48 and SS7 Circuits.  Performed Network Optimization that required grooming of existing customers to more cost efficient facilities. This involved working with Sales, switch sites, and direct contact with the customer to coordinate an efficient move.  Established new accounts within billing system for new customers and maintained existing accounts.  Assisted with development of new Inventory Database.  Worked with project management to develop manuals for training.  Daily interaction with LECs, Carriers, Sales, Sales Engineering, Implementation Engineers, customers, Field Technicians, and Internal departments.

 

 

-Aerotek Telecommunications Services    Plano, TX                                                                       

July of 1999 to December of 1999

Provisioning Specialist, Excel Communications: Tracked and maintained all fiber and copper entrance facilities between Excel’s sites and the local exchange carriers by utilizing Excel’s Network Provisioning System.  Researched circuit status during the course of an installation to communicate relevant information to the customer and their vendor Coordinated service order processing with Telco and numerous Excel personnel.  Verified service order information, scheduled circuit installation and made channel facility assignments.  Interfaced with several of Excel’s systems including COMS, DPROV, PMU and NOCNET.

 

 

-WinStar Telecommunications    Dallas, TX                                                                                      

June of 1997 to May of 1999

WNS/LD Provisioner: Managed large business accounts for assigned territories.  Responsible for day-to-day status, monitoring, and reporting of sales activities for stand alone long distance and selected bundled products including, switched voice, corporate calling card, toll-free, dedicated voice and data originating from direct, indirect and ILEC channels.  Provided day-to-day direction to order entry specialists and coordinators.  Furnished weekly status reports.  Worked closely with Sales and LD Specialists to resolve order discrepancies.   Handled the front-end service order tracking, account code maintenance, trending of long distance service, date entry, and Network PIC process.  Planned, organized, and prioritized work efficiently to achieve high quality results in a timely manner.  Utilized effective time management skills.  Completed and/or re-negotiated task completion’s within management’s expectations.  Data entry into various system applications, such as, Microsoft Excel, Word, Access, and other various Local Exchange Carrier systems, ensuring timely and accurate provisioning of all orders.  Ensured consistent, prompt and professional customer service while interacting with Branch offices.  Interfaced with Branch Office Coordinators to resolve customer service issues and assisted in the development and enhancement of departmental systems and processes.